Shipping and Delivery Policy

 

Processing Time

Please note that we need 3-5 natural days to process orders as our products are made to order.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Once your order is processed, we will send a confirmation and tracking information via email.

Shipping Fees

We offer free shipping on orders over $35. For orders below $35, Standard Shipping is available for $5, and Expedited Shipping is available for $10. Shipping costs are calculated at checkout based on your order total and selected shipping method.

Shipping Times

The actual shipping time to destination countries is based on the shipping method in your order. 

Standard Shipping: Typically takes 8-15 natural days to arrive.

Expedited Shipping: Typically takes 5-8 natural days to arrive.

Shipping Countries

We offer shipping to both the United States and international locations. We ensure that all eligible orders are shipped worldwide.

Delivery Times

Total delivery time = Processing time + Shipping time

Please note that these times are estimates and actual delivery times may vary due to weather, holidays, or other uncontrollable factors.

Order Cut Off

Orders must be placed before 12:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles) to be processed on the same business day.

Order Cancellation

Orders can be canceled within 48 hours of submission. After 48 hours, orders cannot be canceled.

Tracking Your Order

Once your order has shipped, we will send you a tracking number and link via email so you can track your package in real-time.

You can also log in to your account on our website to view the order status and tracking information.

Delivery Issues

If your package does not arrive within the expected time frame or arrives damaged, please contact our customer service team immediately. We will assist you in resolving the issue as quickly as possible.

Claims for lost or damaged orders must be submitted within 7 days, and you should retain all relevant shipping documentation and photos.

International Shipping

For international orders, customs duties and taxes may apply, which are the responsibility of the recipient. Please check with your local customs office for specific fees and policies.

International delivery times may vary depending on the destination.