FAQ

Frequently Asked Questions

How are the dice made?

Our resin dice are crafted from high-quality resin and may feature inclusions such as lightweight foil, glitter, or real flowers. Each set has a unique finish, so subtle variations in color and design are natural and may differ slightly from product images.

Are your dice balanced?

Our dice are well balanced for casual tabletop gaming. We carefully select lightweight inclusions to minimize their effect on roll fairness. They are not represented as laboratory-perfect precision dice.

What are your shipping and delivery times?

Orders are normally dispatched within 1–2 business days after successful payment, unless a different dispatch date is disclosed on the product page or at checkout. Estimated transit after dispatch is 7–15 business days for Standard Shipping and 5–8 business days for Expedited Shipping. These are estimates, not guarantees. See our Shipping and Delivery Policy for details.

How does Relic #001 ship?

Relic #001 has an estimated transit time of 2–5 business days after dispatch. It ships separately, so a mixed order may arrive in multiple packages with separate tracking numbers. We do not charge an additional fee solely because the order is split.

What is your return policy?

You may request an eligible return within 30 days after delivery. Ordinary discounted items remain eligible. Only items clearly marked Final Sale before purchase are excluded from change-of-mind returns. This exclusion does not limit remedies for damaged, defective, or incorrect items or any mandatory consumer rights. See our Returns & Exchanges Policy for eligibility and instructions.

What if I receive a damaged, defective, or incorrect item?

Email info@mastersdice.com promptly with your order number and suitable photos or video showing the issue. After review, Masters Dice will choose either to provide a free replacement without requiring a return, or to provide a prepaid return label followed by a replacement or refund. You will not pay return shipping for a verified damaged, defective, transit-damaged, or incorrect-item claim.

FAQ